All use cases
Startups and SaaSReference scenario
Absorb support growth after a funding round
An agent answers tier-1 questions from your documentation, escalates the rest with a summary and spots recurring topics.
SaaS startup in its growth phase
Context
After raising, the customer base doubles but support can't keep up. Founders answer tickets at night, and the same questions keep coming back.
Before
- Founders answering tickets at night
- The same questions handled ten times a week
- Documentation nobody reads
With the agent
- Simple questions handled within minutes
- Complex cases escalated with full context
- A recurring-topics report for the product team
The system
Triggers
Tickets and emails
Product documentation
AI agent
- Understands the request and the account
- Searches the documentation
- Answers or prepares the escalation
- Tags the topic for the report
You approve
The team takes sensitive cases
Churn, critical bug, key account: the agent hands over.
Actions
Reply sent
Customer record updated
Weekly report
Target gains
Typical goals for this kind of system, to be confirmed during the audit.
- of tier-1 tickets handled without a human
- 60%
- of tier-1 tickets handled without a human
- first response time
- < 5 min
- first response time
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